Refund and Returns Policy

Welcome to enyi. We strive to provide you with high-quality, natural products and excellent customer service. If you’re not completely satisfied with your purchase, our Return and Refund Policy ensures a hassle-free experience.

Returns

We accept returns on eligible items within 30 days of purchase. To qualify for a return, the item must meet the following conditions:

  • Unused, unopened, and in its original packaging.
  • Accompanied by the original receipt or proof of purchase.

To initiate a return, please contact our customer support team at [email protected]. Our team will guide you through the process and provide you with a return authorization number.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and credited back to your original payment method. Please note that shipping fees are non-refundable.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Opened or used body butters, oils, soaps, and serums.
  • Gift cards and promotional items.
  • Products purchased during final sales or special promotions.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at [email protected] within 7 days of receiving your order.

Shipping for Returns

Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect. For your protection, we recommend using a trackable shipping service.

Damaged or Defective Items

If your order arrives damaged or defective, please email us at [email protected] within 48 hours of delivery. Include a photo of the item and packaging for quicker resolution.

Contact Us

We’re here to help! If you have any questions about our Return and Refund Policy, don’t hesitate to contact us:

At enyi, your satisfaction is our priority. Shop confidently with our customer-focused return and refund policy.