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Delivery

HOW LONG WILL IT TAKE TO DELIVER MY ITEM?
This can vary based on the delivery method that the seller has provided or that you have chosen, as well as where the item is being delivered from or to, the seller will have specified the shipping times on the shipping details section on their listing. Deliveries within your country will normally be quicker than international deliveries, depending on the shipping method chosen. Some sellers use shipping services that will allow you to track the delivery. If you want more information contact the seller on their store front or on any of their items for sale.


WHAT SHIPPING METHODS CAN I CHOOSE?
You have a number of shipping methods depending on what the seller has decided to offer. If a shipping method you would like is not available, you should contact the seller and ask if they would be prepared to offer the alternative shipping method and add it to their listing.


HOW DO I CHANGE MY ADDRESS OR ADD A NEW ONE?
Log into your enyi bold & free account. There you can choose to 'edit' an existing address or select 'add an address'.

HOW IS MY ORDER SHIPPED WHEN I PURCHASE FROM MULTIPLE SELLERS?
When an order is placed by the buyer on enyi marketplace, all orders are shown in one receipt, irrespective of how many number of sellers the buyer ordered from. If there is a cancellation of an order(s), please contact the responsible seller from your order receipt in your account.

MY ITEM HASN'T BEEN DELIVERED, WHAT SHOULD I DO?
We recommend you contact the vendor directly from the relevant order on your orders page. You can then follow up your order and ask for any tracking information that will help locate your order. If you don’t receive a response after a reasonable period of time then you can escalate the matter by sending your purchase confirmation email to [email protected] and we’ll take it from there.


ARE THERE FREE DELIVERY FOR ORDERS?
This totaly depends on the vendor / seller. Some offer free delivery of the products / designs. Be sure to check on sellers page to know exact details. Some sellers ship through the enyi DHL service to enable good rates and prompt delivery.

 

ARE THERE EXCESS CHARGES ON ITEMS FROM INTERNATIONAL SELLERS?
If you are an overseas buyer you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be covered by you; we have no control over these charges and can’t predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from a seller at enyi marketplace, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.